Safety: The most important part of any outdoor adventure is safety. Safety comes first and foremost from having experienced, well trained guides who know how to avoid dangerous situations and minimize risk. All outdoor adventures have inherent risks associated with them. Our job as your outfitter is to minimize that risk as much as possible. In 25 years of guiding whitewater trips, we have never had a serious injury. Our safety record is impeccible and speaks for itself.
Exceptional People: When we consider hiring anyone in our company, we want to ensure first and foremost that the person is extraordinary. Maybe we are selfish - we like to surround ourselves with inspiring people! We know we can teach almost anyone the skills to row a boat, or work at our front desk. But we can't teach people to understand people and how to exceed their expectations. This trait is inborne and we search long and hard to find these people.
Experience: Experienced guides bring more to the table than a safe trip. They bring deep knowledge of our rivers and destinations - and they also know how to maximize the fun-factor while minimizing risk. We boast some of the most experienced guides in the industry, as evidenced by a fair amount of white and grey hair in our guide staff. We also boast a very high level of education in our guides and staff in a variety of fields.
Service: Our owners have extremely high expectations of themselves and our staff. We differentiate ourselves on providing an extraordinarily high level of service on our trips and in our lodge. Our goal is to solve your problems and issues before you have them and to smile the entire time. Ultimately, it's our passion for sharing the outdoors with people who may be out of their element that drives us to provide this level of service. It makes your experience that much more rewarding - and makes you want to come back again and again.
Professionalism: While our guides are fun-loving and relaxed, they are also professionals. They've been trained in customer service and are able to handle difficult situations with grace and poise.